![]() ![]() ![]() Your GigaSpire router has the smarts to automatically route your devices to the optimum signal so you get the best online experience. Of course, you may also be able to mitigate the shorter range by using Platinum’s GigaMesh units, which extend the coverage of your WiFi signal. It also has a shorter effective range than the 2.4 GHz band. On the other hand, the shorter waves used by the 5 GHz band make it less able to penetrate walls and solid objects. ![]() The 5 GHz band is much less congested, which means you will likely get more stable connections and higher speeds. The 5 GHz band provides faster data rates at a shorter distance. However, because so many devices use the 2.4 GHz band, the resulting congestion can cause dropped connections and slower-than-expected speeds. It’s arguably better if you need better range on your devices or have a lot of walls or other objects in the areas where you need coverage. Its longer waves are better suited for longer ranges and transmission through walls and solid objects. Old cordless phones, garage door openers, baby monitors and other devices tend to use the 2.4 GHz band. The 2.4 GHz band is a crowded place since it’s used by more than just WiFi. The 2.4 GHz band offers coverage for further distances but may perform at slower speeds. The primary differences between these two wireless frequencies are range and bandwidth. In the “Additional Details” section of your devices in the PlatinumHQ app, you may have noticed that there are two WiFi signals that your devices can connect to – 2.4 GHz or 5 GHz. This not only ensures that no one is siphoning your Internet connection, but it also allows you to control who is accessing your home network. It’s important to password protect your wireless network. Overloading your WiFi network by trying to use more downstream (or upstream) speed than what you subscribe to may result in devices appearing to slow down or freeze and video streaming to continually buffer. To make sure you are getting the best WiFi experience, keep in mind that the more devices accessing your WiFi network at once, the more speed you need to accommodate them. Make sure your devices are equipped with Gigabit-compatible network cards and are clear of malware, extra program and app clutter, and that Internet browsers don’t have tool bars or add-ons slowing down your connection. If your home has plaster and lathe walls or concrete floors, additional coverage may be necessary. It is also important to consider the building style and material make-up of your home. If you have a large and/or multi-level home, it may be necessary to add a GigaMesh WiFi extender to fill in the WiFi coverage gaps. Get enough WiFi coverage for the size and building style of your home. Reduce the number of items placed directly next to or around your GigaSpire and avoid using other wireless devices (such as baby monitors or cordless phones) that operate on the same frequency. ![]() If the signal strength is too weak in certain areas of your home, consider adding a GigaMesh wireless extender. Typically, the closer you are, the better the signal. Place your GigaSpire in a central location in your home off the floor and away from walls and metal objects. Many factors can affect your WiFi connection and your speed. The further your device is from the GigaSpire and the more devices that are simultaneously connected to your WiFi, the more the original Internet speed is spread out and the slower the speed test will read. From there, your GigaSpire router takes that speed and spreads it over your home (through walls, floors, etc.) and among all your connected devices. Platinum Connect delivers a specific speed to your home – the speed you pay for. In short, because of the above factors, when you run a speed test over WiFi it will likely be lower than a speed test run over a wired CAT5/CAT6 (Ethernet) connection. You may even have dead spots in your home where the WiFi signal doesn’t reach at all. As you move around your home, you can see the strength of your WiFi network connection fall and rise, affecting speed accordingly. This results in inconsistent performance. Even the wireless card within devices can cause problems. Other wireless devices such as microwaves and cordless phones or nearby routers using the same channel can interfere with the signal. WiFi speeds are susceptible to countless environmental factors. ![]()
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